Visits & Chats

How do I book and connect to a visit?
All appointment bookings and visits are available through our DoctorHere mobile app.  For a doctor's visit, tap “Book an Appointment” from the home...
Tue, 23 Nov, 2021 at 2:45 AM
The doctor can’t hear or see me. What should I do?
Please make sure whether you allowed our app to access your camera and microphone.  Go to settings -> DoctorHere -> Allow DoctorHere to access Microp...
Tue, 23 Nov, 2021 at 2:46 AM
I just booked my first appointment with a doctor. What do I do when it's time for my visit?
Once you book a doctor’s appointment on DoctorHere, you will be able to enter the “Virtual Waiting Room” where you will be connected with your doctor once b...
Tue, 23 Nov, 2021 at 2:52 AM
I just booked my first appointment with a nutritionist. What do I do when it's time for my visit?
Once you book an appointment with your nutritionist through chat, he/she will provide you with a video call link via the same chat at the time of your appoi...
Tue, 23 Nov, 2021 at 2:54 AM
How can I message my care managers?
For Prime members, you can send a message to your nutritionist and care managers anytime you want through the “Chat” tab. Our Basic Membership does not...
Tue, 23 Nov, 2021 at 2:56 AM
What does unlimited messaging mean?
Prime members have access to unlimited messaging with their nutritionist, and care managers of any questions they have regarding their healthcare. We typica...
Tue, 23 Nov, 2021 at 2:57 AM