Your membership fee is non-refundable except as set forth below;

  • If you cancel your membership within 24 hours of signing up, we will issue a full refund.
  • After 24 hours, you have 60 days from your purchase date to request a refund. If you cancel your membership after 24 hours but before your first doctor’s visit, you will receive a refund less a $89 service fee. 
  • After your first doctor’s visit, we cannot issue a refund.

Please email with the subject line “Membership Cancellation Request” in order to cancel your membership.


Refunds take 5-7 business days to be processed and reflected in your account.