• You can cancel your membership anytime in the first 30-day trial period. If you cancel your first-month trial before your initial visit, we will provide you with a full refund. After the first visit, we cannot issue a refund.

• After the first trial month, there is a 12-month commitment. If you change your mind and decide to cancel your membership within 48 hours of purchase, you may request a full refund and withdraw from our program. Refunds take 5-7 business days to be processed and reflected in your account.

• If you change your mind and decide to cancel after 48 hours of joining, but before your first doctor’s visit, you may withdraw from our program without the refund of what you already paid. 

• If you applied a coupon code when you joined, your refund will reflect the discounted amount.

• After you made a doctor’s visit after the trial period, your 12-month membership will officially begin and you will be billed monthly afterward.