DoctorHere

Membership 8

• What is a DoctorHere membership?
• Why a 12-month membership?
• What if I want to cancel my membership?
• What if I don’t live in the U.S.?
• Can I share my account or membership with someone else?

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Billing & Insurance 3

• Do I need insurance to use DoctorHere?
• Can I use my insurance to pay for DoctorHere services?
• Can I pay for the membership with my HSA/FSA account?

Visits & Chats 6

• How do I book and connect to a visit?
• The doctor can’t hear or see me. What should I do?
• I just booked my first appointment with a doctor. What do I do when it's time for my visit?
• I just booked my first appointment with a nutritionist. What do I do when it's time for my visit?
• How can I message my care managers?

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Prescription 4

• How do you prescribe online? (including refill)
• What type of medication can doctors prescribe?
• How do I select my preferred pharmacy?
• Where can I see if the prescriptions that are issued to me are ready for pick up?